Mack Mack
Mack Mack

COURSE CATALOG

Welcome to the Mack Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Mack Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Mack dealership by clicking on the links below.

Sales500786: Mack New Truck – Taking Trades

Mack New Truck – Taking Trades

In this course, you will learn how to confidently engage in discussions about trades with your customers by learning common trade terminology, when to bring up trades in the sales conversation, how to involve key players, as well as the process for using PAWS to submit remarketing requests.

After completing this course, you will be able to:

  • Explain the importance of confidentiality discussing trades with customers
  • Define common trade terminology
  • Discuss trades with your customer
  • Use your team to navigate the trades process

Training type: eLearning

Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.

Open in Navigator

Questions?

Reach out to the Mack Trucks Academy team at academy-help@macktrucks.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.