The Core Management Process

Effective core management is more than a process—it’s a profit center. This introductory curriculum is designed specifically for Mack and Volvo service department employees to understand the why and how behind successful core handling. Through practical, dealership-based examples and concise lessons, learners will explore the impact of core compliance on revenue, reputation, and operational efficiency.

Upon completing this curriculum, you will be able to:

• Explain what a “core” is and why it matters to your dealership’s bottom line
• Describe the financial and operational benefits of strong core management
• Identify your responsibilities in the core return and handling process
• Recognize key steps in packaging, documentation, and shipment
• Avoid common errors that lead to lost credits or delays
• Navigate the tools and job aids that support core management success