Development Plans

Name: Mack Trucks Academy
Price range: $

Whether you're starting a new role or refining your skills, Mack Trucks Academy development plans provide a structured curriculum to help you succeed in your role. Each development plan is organized into levels that build on the previous one, so you can gain confidence as you progress.

Parts

Develop the expertise to confidently support Mack customers through parts sales, accurate parts identification, and effective inventory and warehouse management.
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Technical

Master the skills and knowledge needed to confidently diagnose, maintain, and repair Mack trucks, keeping customers on the road and businesses moving.
Explore All Technical
Sales

Become the partner your customers rely on by delivering the right solutions for their business, backed by the right Mack trucks and specifications.
Explore All Sales
Service Advisor

Develop the knowledge and skills to confidently guide Mack customers through the service process, from coordinating scheduled maintenance and repairs to providing clear communication every step of the way.
- Service Advisor Professional
- Service Advisor Master
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Warranty

Confidently navigate the Mack warranty process, from applying warranty policies to managing claims and supporting customers along the way.
- Warranty Professional
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Other Ways To Learn

The learning doesn't stop here. Explore our additional resources to develop specialty skills and find information on upcoming in-person learning opportunities.