Mack Principles of Customer Experience Management (CEM)

500596
Training Type:
Curriculum
Training Hours:
2 hours

This curriculum will cover the topics of:

  • What is CEM?
  • How CEM contributes to service success
  • Three Key Drivers and NPS
  • How the CEM Process Works
  • Using Qualtrics
  • Using the Home Dashboard
  • The Ticketing Process
  • Using the Alerts tab
  • Using the Distribution Dashboard
  • The Survey Funnel
  • Maximizing Invitations
  • The Resources Tab
Launch