Mack Monitoring CEM Performance

Course Number:
500598
Training Type:
Online Class
Training Hours:
Less than 1 hour

An introduction to the Qualtrics system and how to use it to track CEM progress within a dealership.  Upon completion, the participant should be able to:

  • Navigate the Qualtrics system
  • Identify the Home dashboard and its uses
  • Identify the Home tab and its uses
  • Locate and identify their dealership's NPS and Three Key Driver metrics
  • Locate and use the Resources tab
Launch