Mack Addressing Customer Feedback
- Course Number:
- 500599
- Training Type:
- Online Class
An overview of how to use the Qualtrics system to review and respond to CEM survey responses. Upon completion, the participant should be able to:
- Describe the ticketing process and locate tickets in the system
- Identify the relationship between ticket status and priority
- Open and navigate the Ticketing dashboard
- Describe how Dealer Manager affects CEM notifications
- Define and demonstrate closing the loop
- Describe and respond to an Alert