Mack Delivering Positive Customer Experiences

Course Number:
500931
Training Type:
Online Class
Parts Professional Rental Professional
Training Hours:
Less than 1 hour

Apply techniques for positive phone, face-to-face, and written interactions.

  • Respond clearly, completely, and respectfully
  • Use Appropriate opening and closing lines
  • Understand Basics of composing a message
  • Things to avoid (e.g., jargon, acronyms)
Launch