Introduction to Warranty Tools

Course Number:: 501859-03
Training Type:: Online Class

Training Hours:: Less than 1 hour

This course provides a basic overview of the primary systems used to research, submit, and manage Mack and Volvo warranty claims.
Topics include:

Accessing and navigating the Warranty Operations Manual (WOM)
Understanding the role of UCHP and key claim information
Claim headers, job lines, and timing requirements
VIN, chassis ID, delivery date, and other core data elements
Using Impact to locate labor operations, parts information, and bulletins

Launch