Mack eService for Technical Support Requests
- Course Number:
- 501066-01
- Training Type:
- Online Class
This course provides an overview of how to create and close quality eService requests. Upon successful completion of the course, participants will be able to:
- Identify what to do before submitting a service request;
- Determine when to submit a service request;
- Follow appropriate guidelines in troubleshooting issues with a vehicle;
- Create a quality service request;
- Add attachments to a service request, and;
- Close a service request properly