Mack Warranty Fundamentals for Fleets

This course was specifically designed to support individuals assigned to research, submit, and reconcile warranty claims on behalf of fleets. Use this resource to help fleets orient key contributors to the warranty function and accelerate the skill and knowledge development required to submit clean claims. The model outlined in this course provides fleets with a framework to ensure communication of clear performance expectations of warranty personnel as well as orient the entire service team to the importance of the warranty function.