Mack Mack
Mack Mack
Introducing the Enhanced Mack Trucks Training and Development Guide
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Introducing the Enhanced Mack Trucks Training and Development Guide

We are excited to announce significant enhancements to the Mack Trucks Training and Development Guide, aimed at providing a richer, more user-friendly experience for our dealership professionals. This essential resource is designed to help you acquire the skills and knowledge needed to advance your career and enhance dealership operations.

What’s New in the Training and Development Guide?

Here’s a breakdown of the new features and improvements:

  • Renamed Guide: The guide is now officially called the “Training and Development Guide” for clarity and focus.
  • Simplified Language: We’ve replaced acronyms like OLT, ILT, and VILT with straightforward terms such as eLearning, in-person training, and virtual training, making it easier to understand and navigate.
  • Overview Video: A new video on the home page outlines the purpose and objectives of the Training and Development Guide, providing a comprehensive introduction to new and returning users.
  • Purposeful Copy: Each page now includes detailed descriptions to explain its purpose and the actions users can take, enhancing usability.
  • Newsfeed: The “What’s New” section has been renamed to “Newsfeed,” providing a continuous and organized stream of updates and information.
  • Development Plan Icon: We’ve added an icon on the catalog pages to clearly indicate development plan content, making it easier to find and utilize.
  • Customer Service Section: A dedicated customer service section has been created to align with Mack’s Customer Experience (CX) initiatives, highlighting relevant content for those in customer-facing roles.

Benefits of the Enhanced Guide

These enhancements are designed to make your experience with the Training and Development Guide more intuitive and effective. By providing clear terms, comprehensive overviews, and easy-to-navigate sections, we aim to support your professional growth and ensure that you have the tools needed to excel in your role.

We encourage you to explore these new features and take full advantage of the resources available. The Training and Development Guide is here to support you in achieving your career goals and driving dealership success.