All
Full Course List
Indicates course is part of a development plan
Curriculum
Document
- 500726: Mack LRe Needs Analysis Form
- 500727: MD Electric Needs Analysis Form
- 500728: Mack Needs Analysis Form
- 500729: Used Trucks Needs Analysis Form
- 500762: Mack – Planning Your Sales Day
- 500763: Mack – Selling on Social Media
- 500765: Mack – Selling Virtually
- 500771: Mack Onboarding Guide for Used Truck Sales Managers
- 500775: Mack Registration Tool (RT) User Guide
- 500776: Mack Connect Registration Job Aid
- 500780: Mack New Truck – Onboarding Guide
- 500967: MD Electric Roadmap
- 501376-01: Mack LR Series (eBook)
- 501813: Mack Warranty Fundamentals eBook
- 501862-01: Mack UCHP Reference Guide Volume 1
- 501862-02: Mack UCHP Reference Guide Volume 2
- 501862-03: Mack UCHP Reference Guide Volume 3
eLearning
- 500502: REMACK® Advantage
- 500518: Uptime Traffic Report Dashboard
- 500525: Welcome to Mack: You Make the Difference
- 500526: Mack MD Series: Built for Growth
- 500536: Mack Navigating Case Based Reasoning (CBR)
- 500540: Mack Marketing Leads Program
- 500544: Mack Effective Parts Ordering
- 500549: Mack Uptime Services
- 500550: Mack Protection Plans
- 500551: Mack Financial Services
- 500552: Mack Trucks Sales Process
- 500553: Mack Professional Overview
- 500554: Mack Engines
- 500555: Mack® TerraPro®
- 500557: Selling the Mack MD Series
- 500576: Mack Bendix Wingman Fusion™ for Service Technicians
- 500582: Mack Failure Analysis
- 500584: Mack Using UCHP: How to Enter a Specification Deviation Claim
- 500597: Mack CEM: An Introduction to the Service Experience
- 500598: Mack Monitoring CEM Performance
- 500599: Mack Addressing Customer Feedback
- 500600: Mack Maximizing Survey Responses
- 500604: Introduction to Geotab
- 500607: Mack Axles
- 500608: Mack Suspensions
- 500642: LR Electric Introduction
- 500643: LR Electric Product
- 500644: LR Battery Electric Vehicle (BEV) Safety Training Basics
- 500645-01: Mack Parts – The Forward Flow
- 500645-02: Mack Parts – the Reverse Flow
- 500645-03: Mack PartsLINQ DFS System and Help Access
- 500650: Truck Fundamentals
- 500652: Mack Connected Vehicle Analytics
- 500674: Selling the Mack Premium Service Contract
- 500675: Mack Fleet Maintenance Manager
- 500721: Mack Range Calculator for Electric Vehicles
- 500722: Mack Ultra Service Contract
- 500723: Mack Electromobility Charging Infrastructure
- 500724: Mack LR Total Cost of Ownership
- 500730: Mack Emission Standards and What They Mean
- 500731: Mack Introduction to Aerodynamics
- 500741: Mack Customer Relationship Management (CRM) Tool
- 500742: Mack’s Fleet Manager User Guide
- 500758-01: Mack Parts Overview
- 500758-02: Mack Warehouse, Component Parts, and Function Groups
- 500758-03: Mack Roles in the Parts Department
- 500760: Mack – Onboarding Guide for Used Truck Sales Professionals
- 500761: Mack – Used Truck Product Knowledge
- 500764: Mack – Qualifying Used Truck Customers
- 500766: Mack – Overcoming Objections
- 500767: Mack – Selling the Value of Used Trucks
- 500768: Mack – Financing Used Trucks
- 500769: Mack – The Used Truck Handover Process
- 500772: Mack Used Sales Managers – Developing Your Team
- 500781: Mack New Truck – Dealership Tour
- 500785: Mack Uptime
- 500787: Mack New Truck – Handover Process
- 500791-01: Mack Engines Library
- 500791-02: Selling Mack Engines
- 500810: Mack Diesel Engine Basics: Module 1
- 500811: Mack Diesel Engine Basics: Module 2
- 500814-01: Mack GuardDog Connect: Managing the Process
- 500823: Mack Using UCHP: How to Navigate within UCHP
- 500825: Mack Using UCHP: How to Return Parts Submitted on a Claim
- 500828: Mack Using UCHP: How to View Campaigns by Dealer
- 500829: Mack Using UCHP: How to View Coverage Information
- 500830: Mack Using UCHP: How to View Open Campaigns
- 500832: Mack Using UCHP: How to View Repair History
- 500833: Mack Using UCHP: How to View Technical Data
- 500836: Mack Rental Professional
- 500837: Mack – Connecting with a Mentor
- 500838: Mack – Understanding the Rental Agreement
- 500839: Mack – Forms and Requisites to Take a Rental
- 500840: Mack – Extensions
- 500844: Mack Managing Obsolescence: Improving Your Bottom Line
- 500847-01: Mack mDRIVE Transmission
- 500871-01: Mack Product Overview
- 500876: Mack Electric Vehicles Introduction
- 500877: Mack MD Safety Training Basics
- 500878: Mack MD Electric Product
- 500879: Mack Factors to Consider when Selling Alternative Powertrains
- 500909: Mack DEF Sensor
- 500910: Mack PM Sensor
- 500911: Mack NOX Sensor
- 500912: Mack TEMP Sensor V2
- 500913: Mack SCR Muffler
- 500914: Mack DEF Pump
- 500915: Mack AHI Module
- 500916: Mack AHI Nozzle
- 500917: Introduction to Customer Experience (CX)
- 500918: Mack – Exploring the Highway Market
- 500919: Mack – Effective Prospecting and Customer Engagement
- 500931: Mack Delivering Positive Customer Experiences
- 500932: Mack Art of Listening and Asking Questions
- 500933: Mack Handling Difficult Conversations
- 500934: Mack Cross-Cultural Communication
- 500935: Mack Managing Unconscious Bias
- 500936: Mack Determining Customer Needs
- 500937: Mack Responding to Customer Needs
- 500938: Mack Building Trust and Enhancing Value
- 500939: Mack Managing Workplace Conflict
- 500940: Mack Maintaining Confidentiality
- 500961: Mack CET Roadmap
- 500962-01: Mack Battery Electric Vehicle (BEV) Library
- 500963: LR Electric Decommissioning & Commissioning
- 500964: LR Electric Preparedness Pitstop Assessment
- 500968: MD Electric Decommissioning and Commissioning
- 500969: MD Electric Certification Exam
- 501006-7: Mastering SOPs: a Roadmap to Success in Your Dealership
- 501052: How to Interpret the VIN of a Mack Truck
- 501054-01: Mack Introduction to Electronics
- 501059-01: Mack Air Brake Fundamentals
- 501060: Mack Air in the Fuel System, Check
- 501063: Mack Bendix ABS-6 Advanced with ESP Stability System
- 501066: Mack eService for Technical Support Requests
- 501067-01: Mack Exhaust Aftertreatment System (EATS) Overview
- 501073-01: Mack Impact for Service: Introduction
- 501073-02: Mack Impact for Service: Module A
- 501073-03: Mack Impact for Service: Module B
- 501076: Mack Lubrication Training 1 – Fundamentals of Lubrication
- 501077: Mack Lubrication Training 2 – HD Diesel Engine Lubrication
- 501078: Mack Lubrication Training 3 – HD Truck Gear Lubrication
- 501079: Mack Lubrication Training 4 – HD Truck Grease Lubrication
- 501080: Mack Lubrication Training 5 – HD Coolants and Anti-Freeze
- 501081: Mack Measuring Tools
- 501086: Mack Sales: Introduction to Customer Experience Management (CEM)
- 501088: Mack Sales CEM: Addressing Feedback and Monitoring Performance
- 501089: Mack Sales CEM: Maximizing Survey Responses
- 501090-01: Mack SCR Familiarization
- 501095: Mack Trucks Product and Industry Overview
- 501155: Mack Pioneer™ – Right Truck for the Job
- 501156: Mack Pioneer™ – Fuel Efficiency
- 501157: Mack Pioneer™ – Safety
- 501158: Mack Pioneer™ – Driver Comfort
- 501159: Mack Pioneer™ – Integrated Uptime
- 501181: Mack 24-Volt Electrical System
- 501182: Mack 24V Alternator and Charging System
- 501183: Mack Protect
- 501184: Mack Energy Storage Systems
- 501185: Mack Jump Charging and Battery Protection
- 501186: Mack Integrated Parking Cooler Design and Function
- 501187: Mack Electronic Braking System (EBS) Design and Function
- 501188: Mack Command Steer Design and Function
- 501189: Mack Electronic Parking Brake (EPB) Design and Function
- 501190: Mack MaxRide
- 501268: Mack Automated Transmission for Dealers
- 501271: Mack Core Management: Preventing Profit Erosion
- 501411-01: Mack Data Links Diagnostics eLearning #1
- 501411-02: Mack Data Links Diagnostics eLearning #2
- 501541: The Mack Vehicle Registration Process – Depot Management
- 501640: Mack Heavy-Duty Truck Transmission Basics Module 1
- 501666-01: Mack Anthem
- 501667: Mack Interior
- 501668-01: Mack Granite
- 501669-01: Mack Pinnacle
- 501694: Mack Parts Manager Foundation
- 501724: Mack Impact Menu Overview
- 501725: Mack Impact Parts Tab
- 501726: Mack Impact Information Concern Report (ICR)
- 501727: Mack Impact Service Tab
- 501741: Mack MSS Contact List
- 501765: Mack Introduction to TSP and MSS Basics
- 501769: Mack Learning MSS: How to Sell a Stock Truck
- 501770: Mack Learning MSS: How to Spec a Truck
- 501818: Selling DEX
- 501819: Selling Road Choice
- 501820: Mack “It Comes with the Sign”
- 501821: Selling REMACK
- 501845: Introduction to VDA+ and the Start Screen
- 501846: VDA+ Campaigns Outstanding Campaigns per Vehicle
- 501847: VDA+ Campaigns SCC Performance Dealer
- 501848: VDA+ Customer Database Create a New Customer
- 501849: VDA+ Report Card Entry and Customer Contact Maintenance
- 501850: VDA+ Search Vehicle Function
- 501851: VDA+ Components
- 501852: VDA+ Coverage Information
- 501853: VDA+ Customer Adaptations
- 501854: VDA+ Parameters
- 501855: VDA+ PID Codes
- 501856: VDA+ Variants
- 501857: VDA+ Vehicle Text
- 501858: VDA+ Report Card Entry Registering More than One Chassis
- 501881: Mack Warranty Labor Codes: Anatomy of a Labor Code
- 501882: Mack Finding the Correct Labor Code in Impact
- 501883: Mack Addressing a Missing Labor Code
- 501884: Mack Filing a Claim with Correct Labor Codes
- 980120: Basic Electrical Lesson 1
- 980121: Basic Electrical Lesson 2
- 980122: Basic Electrical Lesson 3
- 980123: HVAC Fundamentals
- 980124: CAN Bus System Fundamentals
- 980161: IMPACT-U – Fundamentals
- 980162: IMPACT-U – Investigate
- 980163: IMPACT-U – Meet
- 980164: IMPACT-U – Probe
- 980165: IMPACT-U – Apply
- 980166: IMPACT-U – Convince
- 980167: IMPACT-U – Tie It Up
- 980168: IMPACT-U – Next Steps
- 980464: JOST Fifth Wheel 101 – Topplate Maintenance
- 980465: JOST Fifth Wheel 102 – Topplate Troubleshooting
- 980466: JOST Fifth Wheel 103 – Air Slide Troubleshooting
- 980467: JOST Fifth Wheel 104 – Lock Jaw and Cushion Ring Replacement
In-Person
- 500624: Used Truck Sales Professional Training
- 500625: Used Truck Sales Manager Training
- 500725-01: Mack LR Battery Electric Sales Process
- 500880: MD Electric Sales Process In-person Training
- 500965-01: Mack CET Decommissioning & Commissioning Electric Vehicles
- 501144: Mack Engine Overhaul
- 501147: Mack mDRIVE Design and Function
- 501148: Mack mDRIVE Diagnostics
- 501163: Mack Electrical Diagnostics
- 501164: Mack Emissions Diagnostics
- 501400: The Ultimate Service Advisor
- 501406: Mack T300 Transmission Design and Function
- 501407: Mack Carriers Design and Function
- 501408: Mack Electrical Troubleshooting
- 501410: Mack Engine Diagnostics
- 501411-04: Mack Data Links Diagnostics
- 501785: Mack New Vehicle Sales Professional In-Person Training
- 980169-01: IMPACT Selling® for Sales Professionals
Study Guide
- 501006-6: Bringing It All Together
- 501144-SG-01: Mack Engine Overhaul Study Guide
- 501147-SG: Mack mDRIVE Transmission Study Guide
- 501164-SG: Mack Emissions Diagnostics Study Guide
- 501716: Mack Trucks Overview
- 501717: Parts, Components, and Function Groups
- 501718: Warehouse Operations
- 501719: Shipping and Receiving
- 501720: Delivery Driver and Parts Runner
- 501722: Outside Parts Sales
- 501861-01: Mack Warranty Professional Test-out Study Guide
Video
- 500524: Welcome to Mack: Introduction Video
- 500981: How to Update the MDe Vehicle with EXRO Software
- 501006-1: Introduction to Process
- 501006-2: Introduction to Procedure
- 501006-3: Introduction to Standards
- 501006-4: Introduction to Policy
- 501006-5: Foundational Dependencies
- 501006-8: The PDCA Cycle
- 501371: JPRO Training Videos
- 501764: Mack Learning MSS: Introduction to the Message Board
- 501766: Mack Learning MSS: How to Create a Customer Quote
- 501767: Mack Learning MSS: How to Create a Customer Proposal
- 501768: Mack Learning MSS: How to Create a Customer Order
- 501772: Mack Learning MSS: How to View, Manage and Change Orders in OM
- 501773: Mack Learning MSS: How to Submit a Remarketing Request
Virtual
- 500507: Mack Warranty Information Systems
- 500542: Parts Information Systems
- 500543: Service Advisor Information Systems
- 501399: Introduction to ASIST
- 501409: Mack Information Systems
- 501657: MSS Virtual Training
- 501673: Warranty Fundamentals
- 501735: Parts Advisor – Session 1
- 501736: Parts Advisor – Session 2
- 501737: Parts Advisor – Session 3
- 501738: Parts Advisor – Session 4
- 501776-01: Mack Managing the Warranty Process: Tools, Systems, and Resources
- 501776-02: Mack Managing the Warranty Process: Communication and Collaboration Practices
- 501776-03: Mack Managing the Warranty Process: Warranty Claim Scenarios and Solutions
- 980518: Parts Operations Management Virtual Training Program
- 980521: Service Operations Management
- 980735: IMPACT Selling® for Parts Sales Professionals
Virtual and In-person
Questions?
Reach out to the Mack Trucks Academy team at academy-help@macktrucks.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.
