Mack Mack


Welcome to the Mack Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Mack Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Mack dealership by clicking on the links below.

Sales500741: Mack Customer Relationship Management (CRM) Tool

Mack Customer Relationship Management (CRM) Tool

This course will provide an introduction to customer relationship management, or CRM, and how the Mack CRM tool can assist sales professionals with managing their customers. 

This course will prepare you to:

  • Create new customer records,
  • Plan and track customer communications,
  • Monitor all customer relationship progress, and
  • Share activities and results with managers

Training type: eLearning

Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.


Reach out to the Mack Trucks Academy team at to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.