Title: Assistant parts manager, Kriete Truck Center
Location: Stevens Point, WI
What makes a service advisor an MVP? Multitasking mastery, seamless customer service, and so much more. The Service Lane MVP competition recognizes service advisors who go above and beyond for customers.
Legendary service starts with you. Assemble your elite team of parts, service, and warranty experts to go head-to-head with other Mack teams in the Mack Masters competition.
Get the skills needed to build relationships with your customers, provide recommendations that meet their needs, and share your knowledge on everything from used trucks to EVs. Peruse the course list and see what’s in store.
Hard work deserves recognition—and some swag. When you complete a professional level, you’ll be able to show off your new skills and a certificate, and master level completion comes with a recognition kit.
Name: Richard Nance
Title: Used truck remarketing sales specialist, TranSource
Location: Greensboro, NC
See what it’s like to learn in a Mack sales instructor-led class.
Welcome to the Mack Trucks Development Guide Virtual Dealership!
Click around, zoom in and out, explore career development opportunities, and see what other dealer employees have to say about training with Mack Trucks Academy. Click on the circles to watch videos, view course lists and descriptions, and more.
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