Service
Service Course List
Indicates course is part of a development plan
eLearning
- 500518: Uptime Traffic Report Dashboard
- 500525: Welcome to Mack: You Make the Difference
- 500597: Mack CEM: An Introduction to the Service Experience
- 500598: Mack Monitoring CEM Performance
- 500599: Mack Addressing Customer Feedback
- 500600: Mack Maximizing Survey Responses
- 500642: LR Electric Introduction
- 500643: LR Electric Product
- 500644: LR Battery Electric Vehicle (BEV) Safety Training Basics
- 500650: Truck Fundamentals
- 500810: Mack Diesel Engine Basics: Module 1
- 500811: Mack Diesel Engine Basics: Module 2
- 500823: Mack Using UCHP: How to Navigate within UCHP
- 500828: Mack Using UCHP: How to View Campaigns by Dealer
- 500829: Mack Using UCHP: How to View Coverage Information
- 500830: Mack Using UCHP: How to View Open Campaigns
- 500832: Mack Using UCHP: How to View Repair History
- 500833: Mack Using UCHP: How to View Technical Data
- 500909: Mack DEF Sensor
- 500910: Mack PM Sensor
- 500911: Mack NOX Sensor
- 500912: Mack TEMP Sensor V2
- 500913: Mack SCR Muffler
- 500914: Mack DEF Pump
- 500915: Mack AHI Module
- 500916: Mack AHI Nozzle
- 500931: Mack Delivering Positive Customer Experiences
- 500932: Mack Art of Listening and Asking Questions
- 500933: Mack Handling Difficult Conversations
- 500934: Mack Cross-Cultural Communication
- 500935: Mack Managing Unconscious Bias
- 500936: Mack Determining Customer Needs
- 500937: Mack Responding to Customer Needs
- 500938: Mack Building Trust and Enhancing Value
- 500939: Mack Managing Workplace Conflict
- 500940: Mack Maintaining Confidentiality
- 501052: How to Interpret the VIN of a Mack Truck
- 501054-01: Mack Introduction to Electronics
- 501073-01: Mack Impact for Service: Introduction
- 501073-02: Mack Impact for Service: Module A
- 501073-03: Mack Impact for Service: Module B
- 501095: Mack Trucks Product and Industry Overview
- 501640: Mack Heavy-Duty Truck Transmission Basics Module 1
- 501845: Introduction to VDA+ and the Start Screen
- 501846: VDA+ Campaigns Outstanding Campaigns per Vehicle
- 501847: VDA+ Campaigns SCC Performance Dealer
- 501848: VDA+ Customer Database Create a New Customer
- 501849: VDA+ Report Card Entry and Customer Contact Maintenance
- 501850: VDA+ Search Vehicle Function
- 501851: VDA+ Components
- 501852: VDA+ Coverage Information
- 501853: VDA+ Customer Adaptations
- 501854: VDA+ Parameters
- 501855: VDA+ PID Codes
- 501856: VDA+ Variants
- 501857: VDA+ Vehicle Text
- 501858: VDA+ Report Card Entry Registering More than One Chassis
- 980123: HVAC Fundamentals
In-Person
Virtual and In-person
Questions?
Reach out to the Mack Trucks Academy team at academy-help@macktrucks.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.