Service
Service Course List
OLT
- 500518: Uptime Traffic Report Dashboard
- 500524: Welcome to Mack: Introduction Video
- 500525: Welcome to Mack: You Make the Difference
- 500597: Mack CEM: An Introduction to the Service Experience
- 500598: Mack Monitoring CEM Performance
- 500599: Mack Addressing Customer Feedback
- 500600: Mack Maximizing Survey Responses
- 500642: LR Electric Introduction
- 500643: LR Electric Product
- 500644: LR Battery Electric Vehicle (BEV) Safety Training Basics
- 500650: Truck Fundamentals
- 500810: Mack Diesel Engine Basics: Module 1
- 500811: Mack Diesel Engine Basics: Module 2
- 500823: Mack Using UCHP How to Navigate within UCHP
- 500828: Mack Using UCHP How to View Campaigns by Dealer
- 500829: Mack Using UCHP How to View Coverage Information
- 500830: Mack Using UCHP How to View Open Campaigns
- 500832: Mack Using UCHP How to View Repair History
- 500833: Mack Using UCHP How to View Technical Data
- 500909: Mack DEF Sensor
- 500910: Mack PM Sensor
- 500911: Mack NOX Sensor
- 500912: Mack TEMP Sensor V2
- 500913: Mack SCR Muffler
- 500914: Mack DEF Pump
- 500915: Mack AHI Module
- 500916: Mack AHI Nozzle
- 501052: How to Interpret the VIN of a Mack Truck
- 501054: Mack Introduction to Electronics
- 501073: Mack Impact for Service: Introduction
- 501074: Mack Impact for Service: Module A
- 501075: Mack Impact for Service: Module B
- 501095: Mack Trucks Product and Industry Overview
- 501371: JPRO Training Videos
- 501640: Mack Heavy-Duty Truck Transmission Basics Module 1
- 501845: Introduction to VDA+ and the Start Screen
- 501846: VDA+ Campaigns Outstanding Campaigns per Vehicle
- 501847: VDA+ Campaigns SCC Performance Dealer
- 501848: VDA+ Customer Database Create a New Customer
- 501849: VDA+ Report Card Entry and Customer Contact Maintenance
- 501850: VDA+ Search Vehicle Function
- 501851: VDA+ Components
- 501852: VDA+ Coverage Information
- 501853: VDA+ Customer Adaptations
- 501854: VDA+ Parameters
- 501855: VDA+ PID Codes
- 501856: VDA+ Variants
- 501857: VDA+ Vehicle Text
- 501858: VDA+ Report Card Entry Registering More than One Chassis
- 700500: Impact 4.x
- 980123: HVAC Fundamentals
VILT
- 501391: ACE/ASIST – Navigation and Admin Set-up
- 501392: ACE/ASIST – Anatomy of a Case and Case Navigation
- 501393: ACE/ASIST – Operation Codes Mapping, Troubleshooting and Managing
- 501394: ACE/ASIST – Customer View of Process and Interaction
- 501395: Achieving Communication Excellence – Session 1 – The Service Advisor
- 501396: Achieving Communication Excellence – Session 2 – Check-in Communication
- 501397: Achieving Communication Excellence – Session 3 – Internal Communication
- 501398: Achieving Communication Excellence – Session 4 – Uptime Center Communication
- 980521: Service Operations Management
VILT and ILT