Mack Mack
Mack Mack

COURSE CATALOG

Welcome to the Mack Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Mack Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Mack dealership by clicking on the links below.

Service500677: Operational Efficiency Program

Operational Efficiency Program

The Operational Efficiency Advocate (OEA) program offers fixed operations personnel of select dealerships the opportunity to gain expertise in business process improvement. Using proven methodologies for collaborative issue identification and problem solving, participants will be prepared to positively impact the success of their Certified Uptime Dealer process.

Topics include:

  • Principles of process efficiency
  • Issue identification and problem clarification
  • Importance and application of metrics
  • Root cause analysis and attainable goal setting
  • Applied problem solving

Training type: Virtual and in-person

Cost: See Navigator

Training hours: 24

Test-out: No

This program is available to select dealerships by invitation only. For more information contact your dealer uptime development manager.

Questions?

Reach out to the Mack Trucks Academy team at academy-help@macktrucks.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.