Mack Mack
Mack Mack

COURSE CATALOG

Welcome to the Mack Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Mack Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Mack dealership by clicking on the links below.

Service501399: Introduction to ASIST

Introduction to ASIST

This course lays the groundwork for using ASIST within the service process.

Upon completion of this course participants will be familiar with:

  • Basic ASIST navigation and admin set-up
  • ASIST case navigation and anatomy
  • Customer view of the ASIST communication process

Training type: Virtual

Cost: See Navigator

Training hours: 1.5

Test-out: No

Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.

Courses may be changed, cancelled, or added based on demand. Always refer to Navigator for the most current session availability.

Open in Navigator

Questions?

Reach out to the Mack Trucks Academy team at academy-help@macktrucks.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.