Mack Mack


Welcome to the Mack Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Mack Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Mack dealership by clicking on the links below.

Technical501066: Mack eService for Technical Support Requests

Mack eService for Technical Support Requests

This course provides an overview of how to create and close quality eService requests. Upon successful completion of the course, participants will be able to:

  • Identify what to do before submitting a service request;
  • Determine when to submit a service request;
  • Follow appropriate guidelines in troubleshooting issues with a vehicle;
  • Create a quality service request;
  • Add attachments to a service request, and;
  • Close a service request properly

Training type: eLearning

Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.


Reach out to the Mack Trucks Academy team at to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.