Mack Mack


Welcome to the Mack Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Mack Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Mack dealership by clicking on the links below.

Sales500787: Mack New Truck – Handover Process

Mack New Truck – Handover Process

In this course, you’ll learn how to execute the handover process for new trucks from start to finish, so you can create a memorable experience for every customer. 

After completing this course, you will be able to:

  • Explain the purpose for using a handover process for truck delivery
  • Explain your role in the handover process
  • Execute the handover process for delivery of a truck purchase

Training type: eLearning

Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.


Reach out to the Mack Trucks Academy team at to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.