Mack Delivering Positive Customer Experiences
Apply techniques for positive phone, face-to-face, and written interactions
- Respond clearly, completely, and respectfully
- Use appropriate opening and closing lines in messages
- Understand basics of composing a message
- Things to avoid (jargon, acronyms)
Training type: eLearning
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Questions?
Reach out to the Mack Trucks Academy team at academy-help@macktrucks.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.