Service500600: Mack Maximizing Survey Responses
Mack Maximizing Survey Responses
An overview of how to use the Qualtrics system to influence and increase the number and quality of CEM survey responses received. Upon completion, the participant should be able to:
- Describe why maximizing responses is important
- Define what customer information drives responses
- Access and navigate the Distribution dashboard, the Invitations tab, and the Survey statistics
Training type: eLearning
Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.
Questions?
Reach out to the Mack Trucks Academy team at academy-help@macktrucks.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.