Mack Mack


Welcome to the Mack Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Mack Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Mack dealership by clicking on the links below.

Service500600: Mack Maximizing Survey Responses

Mack Maximizing Survey Responses

An overview of how to use the Qualtrics system to influence and increase the number and quality of CEM survey responses received. Upon completion, the participant should be able to:

  • Describe why maximizing responses is important
  • Define what customer information drives responses
  • Access and navigate the Distribution dashboard, the Invitations tab, and the Survey statistics

Training type: eLearning

Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.


Reach out to the Mack Trucks Academy team at to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.