Mack Mack

COURSE CATALOG

Service500598: Mack Monitoring CEM Performance

Mack Monitoring CEM Performance

An introduction to the Qualtrics system and how to use it to track CEM progress within a dealership. Upon completion, the participant should be able to:

  • Navigate the Qualtrics system
  • Identify the Home dashboard and its uses
  • Identify the Home tab and its uses
  • Locate and Identify the dealership’s NPS and Three Key Driver metrics
  • Locate and use the Resources tab

Training type: eLearning

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