Service500598: Mack Monitoring CEM Performance
Mack Monitoring CEM Performance
An introduction to the Qualtrics system and how to use it to track CEM progress within a dealership. Upon completion, the participant should be able to:
- Navigate the Qualtrics system
- Identify the Home dashboard and its uses
- Identify the Home tab and its uses
- Locate and Identify the dealership’s NPS and Three Key Driver metrics
- Locate and use the Resources tab
Training type: OLT
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