Service Operations Management
The Service Operations Management virtual course gives service managers the opportunity to evaluate their service department’s current situation and develop a plan that meets the industry-proven operational standards of a heavy truck service department.
Participants deep-dive into service operations by calculating a variety of shop metrics, focusing on how parts and service can work together to improve the speed of repairs and the quality of service. Participants will review the Certified Uptime Dealer process in order to implement and maintain its standards.
Training type: Virtual
Cost: see Navigator
Training hours: 24
Test-out: No
Intended for: General managers, service managers, assistant service managers, shop foremen, and anyone being considered for a service managerial role
Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.
Courses may be changed, cancelled, or added based on demand. Always refer to Navigator for the most current session availability.
Questions?
Reach out to the Mack Trucks Academy team at academy-help@macktrucks.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.