COURSE CATALOG

Welcome to the Mack Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Mack Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Mack dealership by clicking on the links below.

Warranty501776-03: Mack Managing the Warranty Process: Warranty Claim Scenarios and Solutions

Mack Managing the Warranty Process: Warranty Claim Scenarios and Solutions

This course is designed to accelerate development of warranty skills and knowledge through hands-on practice activities involving the tools and resources (Including Warranty Operations Manual guidance) used in the warranty claim handling process.

Training type: Virtual

Cost: See Navigator

Training hours: 1

Test-out: No

Your ability to view this course in Navigator is determined by prerequisite completion or curriculum availability. Visit Navigator for more information.

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Questions?

Reach out to the Mack Trucks Academy team at academy-help@macktrucks.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.