Mack Mack


Welcome to the Mack Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Mack Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Mack dealership by clicking on the links below.

Customer Service500939: Mack Managing Workplace Conflict

Mack Managing Workplace Conflict

Discusses strategies for managing conflicts with internal or external customers

  • Demonstrate conflict management skills (address face-to-face, avoid office gossip, look for common ground, be curious)
  • Demonstrate generational conflict management strategies
  • Show where to find support at Mack Trucks

Training type: eLearning

Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.


Reach out to the Mack Trucks Academy team at to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.