Mack Mack
Mack Mack

COURSE CATALOG

Welcome to the Mack Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Mack Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Mack dealership by clicking on the links below.

Sales980163: Impact U – Meet

Impact U – Meet

In this module, we will teach you to engage your buyer and turn potential resisters into avid listeners. Develop rapport and trust while displaying your sincere interest in the buyer.

Course objectives and principles:

  • Understand you have 19-34 seconds to establish your credibility and convince a buyer that time spent with you will be valuable
  • Understand that without trust, you can only sell price
  • Understand that with trust, you can sell value
  • Understand that if you have positioned yourself and your company well going into the call, your trust factor will be higher from the beginning

Training type: eLearning

Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.

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Questions?

Reach out to the Mack Trucks Academy team at academy-help@macktrucks.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.