Mack Mack

COURSE CATALOG

Welcome to the Mack Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Mack Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Mack dealership by clicking on the links below.

Service501400: The Ultimate Service Advisor

The Ultimate Service Advisor

This course enables service advisors to develop skills that help them perform as the “ultimate service advisor.” Activities and topics include customer service principles and practices such as shop workflow, building customer relationships, and team collaboration.

Upon completion of this course the participant will be prepared to:

  • Develop useful practices to manage their time and daily tasks
  • Recognize key drivers of the customer experience
  • Identify and maximize opportunities to enhance the customer experience
  • Leverage the KSA self-assessment to support their professional development plan
  • Manage internal communiucations
  • Follow assigned ASIST cases through to completion

Training type: In-person

Cost: See Navigator for pricing

Training hours: 8

Test-out: No

Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.

Courses may be changed, cancelled, or added based on demand. Always refer to Navigator for the most current session availability.

Questions?

Reach out to the Mack Trucks Academy team at academy-help@macktrucks.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.