Mack Mack


Welcome to the Mack Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Mack Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Mack dealership by clicking on the links below.

Warranty501881: Mack Warranty Labor Codes: Anatomy of a Labor Code

Mack Warranty Labor Codes: Anatomy of a Labor Code

The Universal Claims Handling Process (UCHP) ten-digit numbers, commonly called labor codes, are used to track the time required for service and repair work on vehicles.
The labor code identifies the area of the vehicle affected, the action code, the work code, and the
sequence number. This tutorial will help you identify and understand the components of a labor code.

Training Type: eLearning

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Reach out to the Mack Trucks Academy team at to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.