Mack Mack


Welcome to the Mack Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Mack Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Mack dealership by clicking on the links below.

Service500597: Mack CEM: An Introduction to the Service Experience

Mack CEM: An Introduction to the Service Experience

An introduction to the Customer Experience Management (CEM) process and the basic concepts that form the underpinnings of successful dealership CEM. Upon completion, the participant should be able to:

  • Define CEM
  • Explain how CEM can influence service department performance
  • Define and Explain NPS and the three key drivers

Training type: eLearning

Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.


Reach out to the Mack Trucks Academy team at to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.