Mack Mack

COURSE CATALOG

Service500597: Mack CEM: An Introduction to the Service Experience

Mack CEM: An Introduction to the Service Experience

An introduction to the Customer Experience Management (CEM) process and the basic concepts that form the underpinnings of successful dealership CEM. Upon completion, the participant should be able to:

  • Define CEM
  • Explain how CEM can influence service department performance
  • Define and Explain NPS and the three key drivers

Training type: eLearning

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