Mack Mack
Mack Mack

COURSE CATALOG

Welcome to the Mack Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Mack Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Mack dealership by clicking on the links below.

Service500518: Uptime Traffic Report Dashboard

Uptime Traffic Report Dashboard

This short course introduces you to the Uptime Traffic Report, your one-stop shop for dealer service performance information. This dashboard allows dealer management to get a snapshot of service performance based on tracked data and provides a tool for identifying improvement opportunities.

Upon completion of this course, learners will be able to:

  • Identify the main elements that contribute to customer satisfaction
  • Navigate the dashboard
  • Use the dashboard to identify areas in need of performance improvement

Training type: eLearning

Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.

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Questions?

Reach out to the Mack Trucks Academy team at academy-help@macktrucks.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.