Mack Mack
Mack Mack

COURSE CATALOG

Welcome to the Mack Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Mack Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Mack dealership by clicking on the links below.

Sales501440: Mack Financial Services (MFS): Insurance Offerings

Mack Financial Services (MFS): Insurance Offerings

In this course you will explore Mack’s insurance offerings. You will learn how to align these options with customer needs, when to introduce them in the sales process, and how to handle common objections.

After completing this course, you will be able to:

  • Describe each available insurance offering for Mack trucks
  • Match insurance offerings to customer needs
  • Apply the IMPACT Selling framework when positioning insurance offerings
  • Ask effective questions to identify suitable insurance products
  • Address common customer objections
  • Recommend the correct insurance product in real-world customer scenarios

Training type: eLearning

Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.

Open in Navigator

Questions?

Reach out to the Mack Trucks Academy team at academy-help@macktrucks.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.