COURSE CATALOG

Welcome to the Mack Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Mack Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Mack dealership by clicking on the links below.

Service500599: Mack Addressing Customer Feedback

Mack Addressing Customer Feedback

An overview of how to use the Qualtrics system to review and respond to CEM survey responses. Upon completion, the participant should be able to:

Describe and the ticketing process and locate tickets in the system
Identify the relationship between ticket status and priority
Open and navigate the Ticketing dashboard
Describe how Dealer Manager affects CEM notifications
Define and demonstrate closing the loop
Describe and respond to an Alert

Training type: eLearning

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Questions?

Reach out to the Mack Trucks Academy team at academy-help@macktrucks.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.