Service500599: Mack Addressing Customer Feedback
Mack Addressing Customer Feedback
An overview of how to use the Qualtrics system to review and respond to CEM survey responses. Upon completion, the participant should be able to:
- Describe and the ticketing process and locate tickets in the system
- Identify the relationship between ticket status and priority
- Open and navigate the Ticketing dashboard
- Describe how Dealer Manager affects CEM notifications
- Define and demonstrate closing the loop
- Describe and respond to an Alert
Training type: OLT
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