Mack Mack

COURSE CATALOG

Service500599: Mack Addressing Customer Feedback

Mack Addressing Customer Feedback

An overview of how to use the Qualtrics system to review and respond to CEM survey responses. Upon completion, the participant should be able to:

  • Describe and the ticketing process and locate tickets in the system
  • Identify the relationship between ticket status and priority
  • Open and navigate the Ticketing dashboard
  • Describe how Dealer Manager affects CEM notifications
  • Define and demonstrate closing the loop
  • Describe and respond to an Alert

Training type: eLearning

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