Mack Mack


Welcome to the Mack Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Mack Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Mack dealership by clicking on the links below.

Service500599: Mack Addressing Customer Feedback

Mack Addressing Customer Feedback

An overview of how to use the Qualtrics system to review and respond to CEM survey responses. Upon completion, the participant should be able to:

  • Describe and the ticketing process and locate tickets in the system
  • Identify the relationship between ticket status and priority
  • Open and navigate the Ticketing dashboard
  • Describe how Dealer Manager affects CEM notifications
  • Define and demonstrate closing the loop
  • Describe and respond to an Alert

Training type: eLearning

Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.


Reach out to the Mack Trucks Academy team at to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.