Mack Mack
Mack Mack

COURSE CATALOG

Welcome to the Mack Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Mack Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Mack dealership by clicking on the links below.

Sales500674: Selling the Mack Premium Service Contract

Selling the Mack Premium Service Contract

This course is an introduction to the Mack Premium service contract product. It offers a general explanation of what the Mack Premium service contract is, its benefits and value for your customers, and how to explain these benefits when selling these contracts.

Upon completion of this course, participants will be able to:

  • Describe the Mack Premium service contract product to customers
  • Describe the benefits of the Mack Premium service contract to customers
  • Explain the value of the Mack Premium service contract product to customers
  • Explain how the program works
  • Explain payment options
  • Execute the service contract and place the order

Training type: eLearning

Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.

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Questions?

Reach out to the Mack Trucks Academy team at academy-help@macktrucks.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.