COURSE CATALOG

This course is an introduction to the Mack Premium service contract product. It offers a general explanation of what the Mack Premium service contract is, its benefits and value for your customers, and how to explain these benefits when selling these contracts.

Upon completion of this course, participants will be able to:

• Describe the Mack Premium service contract product to customers
• Describe the benefits of the Mack Premium service contract to customers
• Explain the value of the Mack Premium service contract product to customers
• Explain how the program works
• Explain payment options
• Execute the service contract and place the order

Training type: OLT

Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.