Mack Mack


Welcome to the Mack Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Mack Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Mack dealership by clicking on the links below.

Warranty501882: Mack Finding the Correct Labor Code in Impact

Mack Finding the Correct Labor Code in Impact

There are various searches that can be done in Impact to look up the appropriate labor code required to
file labor for the repair completed. This module provides some examples of searches that can be done
within Impact using criteria such as causal part function group, operation title or main part number. Labor
codes should always be looked up in Impact. First step is to determine the Function Group for the causal

Training Type: eLearning

Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.


Reach out to the Mack Trucks Academy team at to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.