Mack Mack
Mack Mack

COURSE CATALOG

Welcome to the Mack Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Mack Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Mack dealership by clicking on the links below.

Sales980164: Impact U – Probe

Impact U – Probe

In this module, learn how to have your buyers identify, feel, and verbalize their needs and identify problems they need to fix or issues they need to resolve.

Course objectives and principles:

  • Understand that he best way to serve your own interests is to put the needs, problems, and issues of your buyers first
  • Understand that asking the right questions will get your buyer to identify, feel, and verbalize their needs and the problems or issues they need resolved
  • Understand that to deliver value to your buyer, you must see yourself primarily as a value resource for the buyer
  • Understand that to be a value resource for the buyer, you must first discover what the buyer perceives as value

Training type: eLearning

Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.

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Questions?

Reach out to the Mack Trucks Academy team at academy-help@macktrucks.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.