Mack Mack
Mack Mack

COURSE CATALOG

Welcome to the Mack Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Mack Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Mack dealership by clicking on the links below.

Sales980167: IMPACT-U – Tie It Up

IMPACT-U – Tie It Up

In this module, you will learn how to ask your buyer for a commitment, negotiate the agreement, then finalize and reinforce the sale.

Objectives and principles:

  • Understand when to ask the buyer for the sale
  • Understand closing sales is a result of what has happened earlier in the sales process, not something that salespeople build toward
  • Understand the Tie It Up step is learning one single method and mastering it, not a function of how many ways to close a sale that a salesperson can memorize

Training type: eLearning

Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.

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Questions?

Reach out to the Mack Trucks Academy team at academy-help@macktrucks.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.