Mack Mack
Mack Mack

COURSE CATALOG

Welcome to the Mack Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Mack Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Mack dealership by clicking on the links below.

Sales980161: IMPACT-U – Fundamentals

IMPACT-U – Fundamentals

Following a sales process helps a salesperson break through the wall of apathy and resistance. In this module, we will give an overview of how to use the IMPACT selling system to become a more effective salesperson.

Course objectives and principles:

  • Understand the keys to sales success
  • Master the most important principle behind IMPACT Selling
  • Evaluate a buyer using the 5 characteristics of qualified opportunities to understand how to focus your time and efforts
  • Identify the steps and rules of the selling system

Course type: eLearning

Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.

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Questions?

Reach out to the Mack Trucks Academy team at academy-help@macktrucks.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.