Parts Advisor – Session 1
The Parts Advisor Virtual Series is designed to provide parts sales professionals with the advanced knowledge and skills to advise their customers on the best solution for their needs. Participants will discuss what it means to be an advisor by analyzing parts for function, features, and benefits, conducting a thorough customer needs analysis to support a part(s) recommendation, overcoming objections using a specific technique, and closing more parts sales.
This series is taught in four sessions. You must register for each session individually. See Navigator for details.
Training type: Virtual
Cost: See Navigator
Training hours: 1.5
Test-out: No
Intended for: Outside parts sales professionals
Prerequisites:
- 980735: IMPACT Selling for Parts Sales Professionals
- Please review the IMPACT Selling course material prior to attending the Parts Advisor course.
Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.
Courses may be changed, cancelled, or added based on demand. Always refer to Navigator for the most current session availability.
Questions?
Reach out to the Mack Trucks Academy team at academy-help@macktrucks.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.