The Mack Trucks Academy Parts Professional Development Plan: Built for Results

The Mack Trucks Academy Parts Professional Development Plan has been rebuilt to give parts employees the practical skills they need to succeed — using systems effectively, recommending solutions, and supporting customers every day.

What’s new?

A dealership-wide perspective that connects the parts role to internal and external customers.

Hands-on system training with IMPACT, PartsLinQ, CMS, and VDA+.

Scenario-based courses that sharpen customer service and sales confidence.

A real-world, in-person Capstone course that ties everything together and can be put into practice right away.

The updated plan helps employees onboard faster, gain confidence sooner, and demonstrate professional growth — signaling readiness for greater responsibility and advancement within their dealership.

Visit Navigator and get started today.