Back

The Power of the Handover: Driving Satisfaction, Loyalty and Success

Tuesday, November 18, 2025
2:00 PM – 3:00 PM EST

Join Leanne Schertzer, senior strategic manager – customer experience, and Chuck Wissinger, director, field operations, for an engaging and practical webinar designed to enhance one of the most critical touchpoints in the customer journey: the vehicle handover. A well-executed handover isn’t just a final step—it’s a key driver of customer satisfaction, loyalty, and long-term success.

What we’ll cover:

Why a good handover matters
Updated tools and resources
Accessing materials made easy
Enhancing the experience
What’s ahead: future enhancements