Selling the Mack Ultra Service Contract

This course is an introduction to the Mack Ultra Service Contract for the LR Electric and MD Electric. It provides an overview of the contract’s coverage, including maintenance, battery protection, uptime services, and repair support, along with its value for customers. It also explores how to position and discuss the Mack Ultra Service Contract as part of the overall sales conversation.
After completing this course, you will be able to:

• Describe the key features and coverage included in the Mack Ultra Service Contract.
• Explain the value of the Mack Ultra Service Contract for LR Electric and MD Electric customers.
• Apply the IMPACT selling framework to guide a service contract conversation.
• Position the Mack Ultra Service Contract based on customer needs and concerns.