Mack eService for Technical Support Requests

501066
Training Type:
Curriculum
Mack Professional Technician
Training Hours:
1 hour

Upon successful completion of the course, participants will be able to: 

Identify what to do before submitting a service request

Determine when to submit a service request

Follow appropriate guidelines in troubleshooting issues with a vehicle

Create a quality service request

Add attachments to a service request

Close a service request properly

Launch

Curriculum Completion Requirements

Course Number Title
501066-01 Mack eService for Technical Support Requests