Mack Mack

FUNCTIONAL AREAS

Functional Areas

The Mack Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Mack dealership by clicking on the links below.

Parts

The Parts course listing includes both online and virtual instructor-led training. Reach professional and master level certification by completing required courses in Navigator. 

Sales

The Sales course listing includes online, instructor-led, and virtual instructor-led training. You can earn a professional level certification by completing every course. 

Service

The Service course listing includes online, instructor-led, virtual instructor-led, and hybrid training. Complete courses in the Service area to earn a professional or master level certification.

Technical

Technical courses are offered in online, instructor-led, and virtual instructor-led formats. Earn professional, expert, or master level certification by completing Technical courses. 

Warranty

Warranty training is offered online and in a virtual instructor-led format. Earn professional certification by completing each course.

Questions?

Reach out to the Mack Trucks Academy team at academy-help@macktrucks.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.