Mack Mack
Mack Mack

COURSE CATALOG

Welcome to the Mack Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Mack Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Mack dealership by clicking on the links below.

Sales980197: Connect Recommendations to Needs and Wants

Connect Recommendations to Needs and Wants

Further develop your skill to align your recommendation from the Apply step with the specific needs and wants of your customer.

By the end of this course, participants will be able to:

  • Connect the value of your solution to the needs, wants, and challenges of your customer
  • Build recommendations that address the challenges and requirements of customers effectively
  • Practice the delivery of your recommendation to improve presentation skills and confidence with feedback
  • Gain new knowledge and perspectives by participating in group discussions

Training type: eLearning

Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.

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Questions?

Reach out to the Mack Trucks Academy team at academy-help@macktrucks.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.