Introduction to Policy
In the fourth video of the Foundations of Continuous Improvement series, learners will explore the concept of Policies and their role in guiding decisions and actions in a dealership setting. Using real-life and dealership-specific examples, this video explains what policies are, why they exist, and how they help ensure fairness, compliance, and consistency in daily operations. Learners will see how policies provide a framework for making informed decisions, maintaining safety, and delivering quality service.
Training type: Video
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Questions?
Reach out to the Mack Trucks Academy team at academy-help@macktrucks.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.