Introduction to Procedure
This second video in the Continuous Improvement series focuses on Procedures. This video explains the difference between processes and procedures, highlighting how well-defined procedures ensure consistency, reduce errors, and improve efficiency. Using practical examples, the video demonstrates how following procedures leads to smoother workflows and better customer service. Learners will see why procedures matter, how they support continuous improvement, and how they can contribute to improving their daily work.
Training type: Video
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Questions?
Reach out to the Mack Trucks Academy team at academy-help@macktrucks.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.