Mack Mack
Mack Mack

COURSE CATALOG

Welcome to the Mack Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Mack Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Mack dealership by clicking on the links below.

Service501006-3: Introduction to Standards

Introduction to Standards

In the third video of the Foundation of Continuous Improvement series, learners will discover what Standards are and why they are essential in dealership operations. Using real-life and dealership-specific examples, this video explains how standards help maintain consistency, efficiency, and quality in daily tasks. Learners will see how standards are created, why they matter, and how they make work easier by streamlining processes and ensuring compliance.

Training type: Video

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Questions?

Reach out to the Mack Trucks Academy team at academy-help@macktrucks.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.