Mack Mack
Mack Mack

COURSE CATALOG

Welcome to the Mack Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Mack Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Mack dealership by clicking on the links below.

Service500511: Mack Introduction to Service Contracts

Mack Introduction to Service Contracts

This course explores how Mack service contracts work and how to support customers who use them. It explains contract types and coverage, how to apply the Certified Uptime Dealer process in the service bays, where to find coverage details, how to set expectations, and when to escalate questions.

Upon completion of this course, participants will be able to:

  • Explain Mack service contracts and their value
  • Differentiate contract types and coverage
  • Locate and interpret coverage details in Mack systems
  • Apply the Certified Uptime Dealer (CUD) process for contract work in the service bays
  • Set accurate customer expectations about coverage and scheduling
  • Escalate contract-related questions and issues appropriately

Training type: eLearning

Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.

Open in Navigator

Questions?

Reach out to the Mack Trucks Academy team at academy-help@macktrucks.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.