Mack Mack


Welcome to the Mack Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Mack Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Mack dealership by clicking on the links below.

Customer Service500935: Mack Managing Unconscious Bias

Mack Managing Unconscious Bias

Describes the value of overcoming assumptions and minimizing bias

  • Shows examples of assumptions and bias and their effects
  • Describes techniques to address assumptions and bias
  • Provides definition, examples, and impacts of microaggressions

Training type: eLearning

Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.


Reach out to the Mack Trucks Academy team at to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.