Mack Mack
Mack Mack

COURSE CATALOG

Welcome to the Mack Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Mack Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Mack dealership by clicking on the links below.

Sales501788-01: Mack MD New Vehicle Sales Professional ILT

Mack MD New Vehicle Sales Professional ILT

This in-person training is designed for new MD-exclusive sales professionals, providing a comprehensive introduction to the Mack MD Series and the essential tools, processes, and skills needed for success. Through interactive sessions and hands-on experiences, participants will gain the knowledge and confidence needed to effectively represent the Mack brand and support customers.

Key topics include:

  • Familiarization with the Mack MD Series: Explore the features, benefits, and unique selling points of the Mack MD Series. Learn how to position the product line to meet diverse customer needs.
  • Applications and Segmentation: Understand the various applications for the MD Series and how to segment the market. Identify customer profiles, industry use cases, and tailor your approach to different business needs.
  • Spec’ing and Ordering MD Series: Master the process of configuring and ordering Mack MD vehicles. Learn key specifications, available options, and best practices for ensuring customer satisfaction.
  • Systems Training (MSS, OM, etc.): Receive guided instruction on essential Mack systems, including Mack Sales System (MSS), Order Management (OM), and other digital tools critical to the sales process.
  • Ride & Drive Experience: Participate in a hands-on driving session with the Mack MD Series. Experience the vehicle’s performance, comfort, and features firsthand to better communicate value to customers.
  • Sales Process: Learn the Mack sales process from prospecting to closing. Gain practical strategies for building relationships, handling objections, and delivering a superior customer experience.

Who should attend: Newly-hired MD-exclusive sales professionals and those seeking a refresher on Mack MD Series sales processes.

Training type: In-person

Cost: see Navigator

Training days: 3

Test-out: No

Your ability to view this course in Navigator may be determined by prerequisite compl

Open in Navigator

Questions?

Reach out to the Mack Trucks Academy team at academy-help@macktrucks.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.